Who are you? Better yet, how are you? Leaders don’t get fooled by their own press releases or resumes.
We’ve been interviewing people who would like work with our franchisees. It’s a difficult position because people who do this job eventually need to become industry professionals, babysitters, marriage counselors, and a dozen other things. (Sound familiar?) My least favorite part of this process is looking at resumes.
Why? I can sum it up by simply saying, “Lies, lies, lies.”
I’m confident that one of these days I’ll read a paragraph in a resume that reads, “Born in a manger. Started walking on water at age 10 and eventually turned water into wine.”
Have you ever hired a technician who said he can change any windshield – from a Peterbilt to a Ferrari? Then, on his first job, you give him a 2001 Impala and he can’t get it right! Yeah. Same guy worked for one of my franchisees last year.
I started this by asking about you, though. Not only who you are but how you are.
But this time I don’t want to find this out from you. I want to find it out from your employees, former employees, next door neighbor and spouse/significant other. I want them to tell me about you.
John Wooden, the legendary basketball coach at UCLA said, “The true test of a man’s character is what he does when no one is watching.” I’ll take this one step further and add, “…as well as how he treats his employees, his customers and his family when no one is watching.”
To me this best defines who the person is as well as how that person is.
What would your technicians say about you? What about your office people? We all need to remember employees quit well before they leave a company. I’m sure we’ve all been in that situation before. We quit. We knew we were leaving. Nothing would make us stay except for one thing – we didn’t have another job. I’m sure you’ve had many who have “quit and stayed.”
We all know technicians are at a premium. I used to believe if someone quit me, I would never hire them back. Fortunately as MK would say, I got over my bad self. I learned that if I took someone back I had a good supporter for others who were thinking of leaving. That returning person could explain the grass isn’t always greater on the other side.
They could come back based on one thing, “how” they left. Did they give sufficient notice? Did they leave for a better opportunity? Did they steal any customers when they left? How did their co-workers feel about them?
If they want to come back, that’s usually a tribute to you as a leader as well as a person.
Finally, think about what people see when they see you interacting with your family. Do they see love and kindness?
Being part of a team is a great feeling. It’s even more fun when you have total respect for the person you work with as a person, as well as a leader. This is what a reputation is all about.